Legal Policies & Terms
Our Privacy Policy, Terms & Conditions, and Cookie Policy are set out in full below. Each document is written to be read, not archived.
Privacy Policy
Last updated: 1 January 2025. This policy applies to PLENTI LOGISTICS LTD, registered in England and Wales.
1. Who We Are
PLENTI LOGISTICS LTD is the data controller for personal data collected through this website and in the course of providing freight, warehousing, and supply chain services. You can contact us at support@plentilogistics.com.
2. Data We Collect
We collect name, business email address, telephone number, company name, and shipment-related information submitted via our contact form or provided during service onboarding. We also collect technical data including IP address, browser type, and page interaction data via cookies.
3. How We Use Your Data
Personal data is used to respond to freight enquiries, manage service contracts, process shipment instructions, and fulfil our legal obligations. We do not use your data for unsolicited marketing without your explicit consent.
4. Legal Basis for Processing
We process personal data on the basis of contractual necessity (to perform logistics services), legitimate interests (to manage enquiries and improve service delivery), legal obligation (customs and regulatory compliance), and, where applicable, explicit consent.
5. Data Sharing
We share data only where operationally necessary: with port authorities and customs agencies for international shipment clearance, with HMRC and other UK regulatory bodies where required by law, and with secure third-party software providers operating under data processing agreements. We do not sell personal data.
6. International Data Transfers
Where shipment operations require data transfer outside the UK or EEA, we apply appropriate safeguards including standard contractual clauses approved by the Information Commissioner's Office (ICO). Transfers occur only to jurisdictions with adequate data protection standards.
7. Data Retention
Client and shipment records are retained for seven years in accordance with UK tax and commercial law. Enquiry data from non-contracted contacts is deleted after 12 months of inactivity. You may request earlier deletion where no legal retention obligation applies.
8. Your Rights Under UK GDPR
You have the right to access, correct, or erase your personal data; to restrict or object to processing; to data portability; and to withdraw consent at any time. To exercise any of these rights, contact support@plentilogistics.com. You also have the right to lodge a complaint with the ICO at ico.org.uk.
9. Security
We maintain technical and organisational measures proportionate to the risk of processing, including encrypted data transmission, access controls, and regular security reviews. No transmission over the internet is entirely risk-free; we notify affected parties promptly in the event of a breach.
10. Policy Updates
We may update this Privacy Policy to reflect changes in law or our processing activities. The current version and its effective date are always published on this page. Continued use of our services following an update constitutes acceptance of the revised policy.
Terms & Conditions
Last updated: 1 January 2025. These terms govern all freight, warehousing, and logistics services provided by PLENTI LOGISTICS LTD.
1. Definitions
"Company" means PLENTI LOGISTICS LTD. "Client" means any individual or business entity that engages the Company for logistics services. "Shipment" means any consignment of goods accepted by the Company for transport, storage, or customs handling.
2. Scope of Services
The Company provides freight transportation, warehousing, customs documentation support, supply chain management, and logistics consulting. The specific scope of each engagement is confirmed in writing via a service agreement or booking confirmation prior to commencement.
3. Client Obligations
The Client is responsible for providing accurate shipment descriptions, declared values, and customs documentation. Incorrect or incomplete information that results in delays, fines, or confiscation remains the Client's liability. The Company reserves the right to refuse or suspend a shipment where documentation is insufficient.
4. Liability & Limitation
The Company's liability for loss or damage to cargo in transit is limited to the lesser of the declared value or the applicable statutory maximum under the CMR Convention, Hague-Visby Rules, or Warsaw Convention depending on the mode of transport. The Company is not liable for consequential loss, lost profit, or delay caused by events outside its reasonable control.
5. Cargo Insurance
The Company does not automatically insure cargo on the Client's behalf. Clients are advised to arrange all-risk cargo insurance commensurate with the declared value of their shipment. The Company can facilitate introductions to approved marine cargo insurers upon request.
6. Payment Terms
Invoices are payable within 30 days of the invoice date unless otherwise agreed in writing. The Company reserves the right to charge statutory interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998. A general lien is retained over all cargo in the Company's custody until outstanding amounts are settled.
7. Prohibited Goods
The Company will not accept shipments of prohibited, controlled, or sanctioned goods under UK, EU, or applicable international trade law. The Client warrants that all goods tendered for shipment comply with applicable import and export regulations. The Company reserves the right to inspect and reject any consignment suspected of non-compliance.
8. Force Majeure
The Company is not liable for failure to perform obligations caused by circumstances beyond its reasonable control, including port closures, customs authority delays, strikes, natural disasters, or government-imposed restrictions. The Company will notify the Client promptly and resume performance as soon as practicable.
9. Dispute Resolution
In the event of a dispute, the parties agree to seek resolution through written negotiation in the first instance. If unresolved within 30 days, disputes shall be referred to mediation under the CEDR Model Mediation Procedure before any court proceedings are commenced. These terms are governed by the laws of England and Wales.
10. Amendments
The Company reserves the right to update these Terms & Conditions. Clients will be notified of material changes in writing. Continued use of services after the effective date of any update constitutes acceptance of the revised terms.