Clear answers on how we handle your freight

Shipping, Tracking & Warehousing

How long does international freight take?

Can I track my shipment in real time?

What warehousing services are available?

Transit times depend on origin, destination, and service type. European road freight typically moves in 2–5 days. Intercontinental air freight is 3–7 days; ocean freight 14–35 days depending on port pair.

Every shipment receives a tracking reference on booking confirmation. Our client portal provides real-time visibility across all legs — road, air, and sea — with status updates at each handover point.

We operate our own bonded and general warehousing facilities in the UK. Services include palletised storage, container de-vanning, pick-and-pack, and cross-docking. Minimum storage terms start at one week.

Is bonded storage available for dutiable goods?

Who do I contact if there is a delay?

Do you handle customs clearance?

Your dedicated operations contact handles exception management directly. There is no call centre. The person accountable for your shipment is reachable by direct line during GMT business hours.

Yes. Customs documentation, duty calculation, and border coordination are handled in-house by our own compliance team — not subcontracted to a third-party broker.

Yes. Our bonded warehouse allows dutiable goods to be stored without paying import duty until they enter free circulation, reducing your working capital exposure on international stock.

Costs, scope, and customer support

How is freight pricing calculated?

What does the onboarding process look like?

Pricing is based on shipment weight, volume, origin and destination, service level, and any specialist handling requirements. We provide itemised quotes — no bundled surcharges hidden in the total.

After your initial enquiry, our operations team reviews your freight profile and service requirements. A quote is issued within one business day. Once agreed, account setup takes under 24 hours before your first booking.

Are there minimum shipment volumes?

What are your operating hours?

Our operations team is available Monday to Friday, 9:00 AM – 6:00 PM GMT. For active shipments, out-of-hours exception alerts are monitored and escalated to on-call staff.

No fixed minimums for road freight. For ocean and air freight, we work with both full-container and groupage (LCL/LTL) loads, so smaller consignments are fully supported.

Can you handle hazardous or temperature-sensitive cargo?

Do you provide supply chain consulting separately?

Certain hazardous classifications and temperature-controlled shipments are supported. Confirm your cargo type during the enquiry stage so we can confirm capacity and compliance requirements upfront.

Yes. Supply chain diagnostics and route optimisation are available as a standalone engagement, not only as an add-on to an active freight contract.

Still have questions about your shipment?

Our operations team reviews every enquiry directly. Reach us with your freight details and we will respond within one business day.